What to Ask Before Choosing an Aged Care Home

Choosing the right aged care home for a loved one is one of the most important decisions a family can make. It’s not just about ensuring safety and care — it’s about finding a place where your loved one can truly feel at home, stay connected, and enjoy a fulfilling lifestyle.

At Highfields Manor in Port Macquarie, we encourage families to ask as many questions as they need. Transparency is key, and we believe that open conversations help build confidence and trust from the very beginning.

Here are some essential questions to ask when considering an aged care home:

1. What type of care do you provide?

Every individual has different needs. Ask about the levels of care available — from respite care to permanent residential care — and how the team adapts as those needs change. At Highfields Manor, we provide personalised care plans tailored to each resident’s health and wellbeing.

2. What are the living arrangements like?

Comfort matters. Take a tour of the rooms and ask about private ensuites, air conditioning, and access to outdoor areas. Highfields Manor offers thoughtfully designed private rooms with garden views, ensuring both privacy and a homely environment.

3. How do you support lifestyle and activities?

A good aged care home goes beyond care — it provides opportunities for connection and joy. Families should ask about lifestyle programs, outings, and special events. At Highfields Manor, residents enjoy everything from creative activities and exercise groups to trips into the Port Macquarie community.

4. What is the food like?

Meals are a highlight of the day. Ask how menus are planned, whether dietary requirements are catered for, and if meals are freshly prepared on-site. We pride ourselves on serving nutritious, seasonal meals that residents look forward to sharing with friends.

5. How do you keep families involved?

Staying connected is vital for both residents and families. Ask about visiting hours, communication methods, and how staff update families on wellbeing. At Highfields Manor, we welcome regular visits and provide ongoing updates so families always feel included.

6. What measures are in place for safety and medical care?

Peace of mind comes from knowing your loved one is supported 24/7. It’s important to ask about qualified nursing staff, medical partnerships, and emergency procedures. Our team at Highfields Manor works closely with trusted local doctors and allied health professionals to ensure comprehensive care.

7. How do you ensure dignity and respect?

Beyond services and facilities, this is perhaps the most important question of all. Families should feel reassured that their loved one will be treated with dignity, compassion, and respect. At Highfields Manor, we honour each resident’s independence and personal preferences, creating a supportive environment where everyone feels valued.

Making the Right Choice

Every aged care home is unique, but the right one will make you feel comfortable from the moment you walk through the doors. We encourage families to tour Highfields Manor, meet our team, and see firsthand how we create a warm, welcoming, and professional environment.

If you’d like to arrange a tour or have more questions, our friendly team is here to help.

📞 Call us on (02) 5542 2055 or visit us in Port Macquarie to learn more about life at Highfields Manor.